Help

Billing
Shipping

Order Status
Ordering by Phone
Payment by Check
Catalogs
Gift Certificates

Cancelled Orders

Damaged Orders
Returns and Refunds


Billing  
Credit cards are charged once an order has shipped (the charge on your card will appear as SHOP CAROLINA INC).  If a check is used for payment, your order will be processed once your check clears our bank.


What are the shipping costs:
Shipping is Free within the Continental United States on all orders totaling $59.00 or more. 
That means that ALL of our Purple Martin Houses ship for free. A shipping charge of $9.00 is added to any order less than $59.00. 

What is the shipping time:
Lonestar, Heritage Farms, Heath houses and accessories typically ship the same or next business day from our distribution center in Missouri. S&K Nature House and Coates items typically ship within 2-5 business days direct from our suppliers in Missouri, Illinois and Wisconsin. You can always contact us at 800-881-3727 for the latest updates on your order.

Ground transit time once your order ships is usually an additional 2-4 business days. We ship via UPS, DHL and FedEx Ground. Always provide a physical Ship To address (not a Post Office Box). We’re sorry – but we also cannot ship to APO Boxes.

Do you ship outside the continental US?
No, we only ship within the continental United States and free shipping is never offered to Hawaii, Alaska, Canada, Europe or elsewhere outside of the United States. 

What is the status of my order?
To determine the status of an order, simply reply to the confirmation email you receive. Your reply contains all of the information we need to help you and will be delivered to: 

Service@Shop-Carolina.com. 

Do I have to order online?
No, you can also place your order by telephone by calling (877-874-3726) or you can print your order, provide your shipping details and send a check or money order to:

Shop-Carolina, Inc.
184 Wagon Ford Road
Easley, SC. 29640

If a check is used for payment, your order will ship once your check clears our bank.

Do you have a printed catalog?
Sorry, but no. We do not offer a printed catalog for several reasons. Our items are updated frequently and sales are offered often. Also, we promote a "green" environment and catalogs are environmentally unfriendly because they fill our landfills and destroy natural habitat.

Cancelled Orders:
Customers may cancel any standard order at any time before it ships.  Special and custom orders can be cancelled within 24 hours at no charge.  Partial credit will be due under our Money Back Guarantee if you refuse delivery of an order after it ships.

Damaged, Defective and Incorrect Items 
If you receive a damaged,  defective or incorrect item, we will work to correct your order.  We may be able to provide necessary pieces and parts to correct an order or we may arrange for items to be picked up by the shipper, provide you with instructions for the pickup and provide delivery of proper items at no additional cost to you. 

If you receive a damaged, defective or incorrect item and you decide you do not want us to correct your order and you no longer wish to keep your order, you may return the item under our Return Policy and Procedure.  Once inspection determines that the item was damaged, defective or incorrect - restocking fees will not be withheld from your cr

MONEY BACK GUARANTEE 

Any standard ordered item can be returned for any reason within 30 days of delivery for a refund subject to the terms and conditions of our Return Policy below. 
We strive to be honest and fair and invite you to compare our Return Policy with others you may find on the Internet.  At Purplemartinhouse.com, if you return an item we shipped to you for free, we do not deduct outgoing shipping costs from your credit.  It is our way of standing behind our products and because this is a cost often imposed by other web sites, it is a potential benefit to you.  We do subtract outgoing shipping costs if those costs were not provided for free and we do subtract a restocking fee of 20% of the sale price on all items accepted for return to inventory.  This helps to offset the expense of inspection, processing and fees imposed by suppliers. 

Return Policy and Procedure
Contact us by telephone or email prior to your return and and we will provide you with a Return Authorization Number and a return shipping address (some items may return direct to the manufacturer).  It's always a good idea to insure the return for its full value against loss or damage - this is usually not expensive.  

Include your name, address, phone and Return Authorization Number
with your return.  Once it is underway, please email the Tracking Number to: Service@Shop-Carolina.com   This helps us to keep an eye on things and to properly credit your return.  

To qualify for a refund, returned i
tems must be received in original, re-usable packaging and be in original, new and re-stockable condition. Once your return is received, inspected and accepted, we will let you know and duly credit the card used to make your purchase less applicable restocking charges.  

Special and custom orders do not qualify for refunds.  Items not returned in original, new and re-stockable condition do not qualify for a refund.  Items returned without a Return Authorization also do not qualify for a refund.  Items returned that do not qualify for a refund will be held for up to 10 days pending your instructions to donate the item to a thrift charity, destroy or return-to-you (at your expense).  

Exchange Policy 

Exchanges can be made under our Return Procedure.  You can order the new item you wish through our website and we will provide credit for your old item once it has been returned and accepted.  Or, you can return your old item for credit first and then order your new item.  A restocking fee of 20% will be withheld on all returns accepted for exchange.

Refused Deliveries and Incorrect Addresses

Please check the delivery address of your order carefully.  If delivery cannot be completed or if delivery of a purchased item is refused, credit will be limited to 80% of the purchase price.

 



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